Terms and Conditions

 Terms and Conditions of Booking

Payment Terms
When making a booking less than 8 weeks prior to departure, payment is required in full at the time of booking. When making a booking more than 8 weeks prior to departure, a deposit is required as follows: 
30%  of total cost of booking.
Full payment is then due 8 weeks prior to departure.
The Company reserves the right to cancel any booking and levy any cancellation charges if payment is not received in full by the due date . All credit card payments are surcharged at 2.5% unless otherwise stated.

Payments can be made by using Pay pal or the credit cards stated on the front of our web site or by bank transfer.

Special Requests
The Company will endeavour, wherever possible, to meet any requests made in writing to us. However, no guarantee can be given. Additionally, if a special request can only be met at an additional cost you will either be invoiced for the amount prior to departure or advised of the procedure for payment in resort.

Carriage The contact between the Company and the customer is for the provision of accommodation. The responsibility for transportation from the departure country to the destination country remains with the customer.

Descriptions
The descriptions and ratings are provided in good faith and conform to the generally accepted understanding of the “star / keyâ€� system in the UK. Certain facilities may require refurbishment or maintenance e.g swimming pools and amenities or activities can be cancelled or curtailed due to lack of demand or inclement weather. We will endeavour to notify the customer of any building works / unavailability prior to date of departure. However, this service cannot be provided on late bookings The Company will not be held liable for any information obtained from other companies' brochures featuring the same properties as booked with the Company.  

Insurance
It is the responsibility of the customer to ensure that they have booked an insurance policy with adequate cover.

Elderly and Disabled Clients
Although the Company do not specialist in holidays for the elderly and disabled, we can make enquiries and provide an opinion about the suitability of particular accommodation and resorts. Any advice given in this respect must be confirmed in writing if special requirements form an essential part of the booking.

Unauthorised Occupation
The contract between the Company and the customer is valid exclusively to the persons named on the Holiday Let Contract provided by the Company. Any unauthorized occupation may result in the entire party being asked to vacate the accommodation either by the accommodation management or by a representative of the Company. Also, any client whose behaviour is deemed to be of annoyance, abusive or causing injury to persons or damage to property, will without cause for compensation, have any contract between the customer and the Company terminated immediately. In the event of the above occurring, the lead name will be responsible for any additional costs payable to the Company however determined. The Company reserves the right to invoice the lead name [first named on the invoice / confirmation] for these extra costs.

Breakage Deposits
In all cases, the customer will be asked for a refundable deposit to the value of 250€ as stipulated on the Holiday Let contract and you will be liable for any damages, losses or extra cleaning as stated on the same. You will be requested to vacate your accommodation at 11am on the date of your departure unless otherwise agreed.

Change of Accommodation
If, for any reason beyond the control of the Company the accommodation is required to be changed, the Company reserves the right to offer alternative accommodation of the same or superior rating at no extra cost to the client. Should it not be possible to offer an alternative other than a lower rated accommodation, the Company may offer a discount of up to 10% off the total cost of the new accommodation. The customer can select whether to accept the change with the discounts offered, or to cancel the reservation without incurring any cancellation charges. If the Company is advised of a change of accommodation, we will endeavour to advise you by telephone or in writing. Where this is not possible we will endeavour to advise you at the earliest opportunity upon arrival at your original accommodation booked

Alteration of Booking by Customer
The Company will, in all cases, endeavour to assist in any alterations. However, an administration fee of 35€ will be levied for each alteration made. If the customer wishes to alter a booking within 8 weeks of departure, cancellation charges may apply.  

Cancellations
If a booking, or part thereof, in cancelled, the Company must received written notification of the cancellation from the lead name and the following cancellation charges will then apply:  

  More than 56 days prior to departure – deposit
55 – 28 days prior to departure – 50 %
27 – 15 days prior to departure – 70%
14 – 1 day prior to departure – 90%
Departure day or after – 100%  

Problems and Complaints
In the event of a problem or complaint, this should be brought to the immediate notice of the Management Agency whose details you will find in the accommodation and in the arrival pack as the majority of problems can be resolved at this point. Although the representation service are not employees of the Company, they are there to assist you. If your grievance is still unresolved or you are not happy with the level of service provided locally, you need to notify the Company directly. Details of the emergency contact numbers can be found on your Holiday Let Contract and in the arrival pack.  It is important that the above procedures are adhered to as the management agents will not entertain a claim for compensation without first having the opportunity to resolve the problem.  If, on your return to your home, you feel the need to make a formal complaint, you will need to submit this in writing indicating the nature of your grievance. This must be sent to the Customer Services Department of the Company within 28 days of your return. Unfortunately, the Company cannot consider any complaint received outside of this period.  

Disputes and Limits of Liability
The Company are not liable for any extensions to stay, upgrades or accommodation extras arranged by the customer on arrival in resort.  In the event of compensation awarded in respect of accommodation or services provided by employees of the Company, this will not exceed the total amount paid in respect of the accommodation and/or service provided.  The Company accept no liability for the actions of those concerned with any aspect of holiday arrangements who are not employed by the Company and over whom the Company have no direct control.  All disputes will be governed by Spanish Law and are subject to the exclusive jurisdiction of the Spanish Courts